Shipping & Delivery

Shipping & Delivery

Shipping

We ship Australia-wide from our Sydney warehouse, and offer free pickup at both of our stores.

Shipping costs

  • Free standard shipping on all Australian orders over $150
  • Orders under $150: standard shipping is calculated at checkout
  • Free in-store pickup at Casula Mall and Westfield Liverpool

Dispatch and delivery

Orders are dispatched within 1–2 business days of payment. Once dispatched, please allow:

  • Sydney metro: 2–3 business days
  • NSW regional: 3–5 business days
  • Melbourne, Brisbane, Adelaide, Canberra: 3–6 business days
  • Perth, Darwin, Tasmania: 5–9 business days

These are estimates provided by our carrier, not guarantees. Delivery can take longer during sale periods, public holidays and peak season.

Tracking

You will receive a tracking number by email as soon as your order is dispatched. Please allow up to 48 hours for tracking information to become active. If you have not received tracking within 3 business days, email us at info@alsultanperfumery.com.

Shipping fragrance products

Alcohol-based fragrances are classified as dangerous goods for transport. We pack and consign all orders in accordance with the Australian Dangerous Goods Code, which means:

  • Orders travel by road freight only. Air-freight and express options are not available for these items.
  • We cannot deliver fragrance products to PO boxes or parcel lockers.
  • Some remote postcodes may be unavailable or take longer than the estimates above.

In-store pickup

Choose pickup at checkout and we will email you when your order is ready — usually the same or next business day. Please bring your order confirmation and photo ID.

  • Casula Mall — Shop 14B, 1 Ingham Drive, Casula NSW 2170. Open daily 9:00am – midnight.
  • Perfume Plus, Westfield Liverpool — Shop 1047, Macquarie Street, Liverpool NSW 2170. Open daily 9:00am – 6:00pm.

International shipping

We currently ship within Australia only. Alcohol-based fragrances cannot be sent by air to most destinations, which makes international delivery slow and costly. We will announce international shipping when we can offer it properly.

Incorrect addresses

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery at your cost.

Lost or damaged parcels

If your order has not arrived within the estimated timeframe, or arrives damaged, contact us at info@alsultanperfumery.com with your order number. We will investigate with the carrier and make it right. Nothing in this policy limits your rights under the Australian Consumer Law.