Returns & Refunds

Returns and refunds

Contact us within 7 days of delivery if you need to request a return. Products must be unused, unopened, in their original packaging and suitable for resale. For hygiene reasons, opened fragrances cannot normally be returned for change of mind.

If an item arrives damaged, incorrect or faulty, contact us promptly with your order number and clear photographs so our team can assess the issue and provide a remedy consistent with Australian Consumer Law.

Approved change-of-mind returns may exclude original and return shipping costs. This policy does not limit your rights under Australian Consumer Law.

Call 0450 717 155 or contact our team before returning any item.