FAQs
Frequently Asked Questions
Are your perfumes genuine?
Yes. Every fragrance sold by Al Sultan Perfumery is genuine. We source original products through trusted suppliers and authorised distribution channels.
Are you an authorised Al Haramain distributor?
Yes. Al Sultan Perfumery is an official Australian distributor of Al Haramain Perfumes.
Where are your stores?
Visit us at Shop 14B, Casula Mall, 1 Ingham Drive, Casula NSW 2170, or Perfume Plus at Shop 1047, Macquarie Street, Westfield Liverpool, Liverpool NSW 2170.
What are your trading hours?
Casula Mall is open daily from 9:00 AM until 12:00 midnight. Westfield Liverpool is open daily from 9:00 AM until 6:00 PM.
How do I choose the right perfume?
Start with the scent families you enjoy—fresh, floral, fruity, woody, amber, musk or oud—and consider when you plan to wear it. Product pages list key notes, concentration, size, gender and occasion. For personal advice, contact us or visit our Casula or Liverpool team.
What is the difference between eau de parfum, extrait and perfume oil?
They differ mainly in concentration and how they wear. Eau de parfum offers strong everyday performance, extrait is generally richer and more concentrated, and perfume oil is alcohol-free and applied directly to pulse points. Performance varies by fragrance and skin.
How should I apply perfume?
Spray lightly on clean pulse points such as the wrists, neck and behind the ears. Do not rub the fragrance in. Store the bottle away from direct sunlight, heat and humidity.
Do you deliver across Australia?
Yes. We ship Australia-wide. Available delivery methods, costs and estimates are shown at checkout. Once your order ships, we will email tracking details.
Do you ship internationally?
International delivery is available to eligible destinations. Enter your address at checkout to see current options and charges.
How do I use a discount code?
Enter your code in the discount-code field at checkout and select Apply before paying. Only one code may apply unless the promotion states otherwise.
Can I change or cancel an order?
Contact us immediately after ordering. We process orders quickly and cannot guarantee a change or cancellation once packing or dispatch has begun.
What if my order arrives damaged or incorrect?
Email info@alsultanperfumery.com promptly with your order number and clear photos of the parcel and product. Our team will review the issue and help resolve it.